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Delivery Methods
1-800-FLOWERS.COM delivers gifts in one of two ways. You can verify which delivery method will be used for your order during the checkout process. For information on the shipping or service charges associated with each delivery method, click here.
- Florist Delivery
Floral and plant gifts marked as Florist Designed are hand-delivered by a 1-800-FLOWERS store or another florist in your local area.
- Normal delivery hours for a florist are between 9:00 AM and 7:00 PM.
- Same Day Delivery is available with Florist Delivery (during non-holiday times)
- Monday through Friday: can be delivered the same day if placed before 2:00 PM in the recipient's time zone.
- Saturday: can be delivered same day if placed before 12:30 PM in the recipient's time zone.
- Sunday: can be delivered same day if placed before 11:30 AM in the recipient's time zone.
- Delivery by a Parcel Carrier
Floral and plant gifts marked as Fresh From Our GrowersSM and other items, including gift baskets, food gifts, and collectibles, are delivered by a carrier such as UPS, FedEx, or the United States Postal Service.
- Items delivered by a carrier cannot be sent same-day or on Sundays.
Packaging Information
Gifts you send will be packaged differently depending on how they're delivered:
- Florist Delivery
Most Florist Designed floral gifts will arrive expertly arranged in a glass vase. A complimentary gift card will be inserted among the flowers.
- Delivery by a Parcel Carrier
Items shipped by a carrier, including Fresh From the Growers flowers, will generally come packaged in a box. (If a vase is ordered, it will be carefully and separately packaged in the same box as the flowers). Your complimentary card message will be included in a plastic sleeve affixed to the outside of the box:
The Federal Express and UPS shipping labels will have the following information.
- The return address showing 1-800-FLOWERS.COM as the shipper.
- The 1-800-FLOWERS.COM customer service phone number listed just below the return address.
- The sender's order number and our product code for the selected gift.
- The Federal Express or UPS tracking number.
Substitution Policy
There are times when substitution is required for items delivered by a florist. To make our Substitution Policy simple, we follow these important steps: Get it There on Time, and Make it Fresh and Beautiful. - Get it There on Time
- Products from 1-800-FLOWERS.COM are fun and unique. If we are out of a particular item or decorative element, i.e. a specific basket, vase, plush, tin, etc., we may substitute a similar item or element of equal or greater value to ensure your gift arrives on time. In making substitutions, we take great care and consideration in finding gifts that will meet or exceed the expectations of both the gift giver and recipient.
- And remember, in cases where substitutions are made, our 100% Guarantee always applies.
- Make it Fresh and Beautiful
- We select the most creative florists to be on our team, who professionally recreate our designs based on their creative interpretation. The "look and feel" of our arrangements featured will remain the same, with our florists paying careful attention to overall shape, size, style, and color combinations.
- Our floral arrangements contain only the freshest flowers, and so substitutions may be made depending on seasonal and regional availability.
- In single-variety arrangements only, variety will take preference over color. For instance, if a florist is out of "yellow tulips," they will substitute another color of tulips, not another yellow flower.
- In extremely warm weather, a chocolate item may be substituted within a tower, basket or sampler so that the highest quality edibles are delivered to your recipient.
Delivery Restrictions
- Items shipped by a Carrier such as FedEx, UPS, or the US Postal Service cannot be delivered to Funeral Homes, Hospitals, or Rural Routes.
- Due to many schools' security regulations, delivery to schools cannot be guaranteed.
- Due to hospital restrictions, floral and plant deliveries cannot be made to any special care units, including ICU and CCU.
- Due to agricultural restrictions, floral and plant items shipped by a Carrier such as FedEx, UPS, or the US Postal Service are not available for Saturday delivery in the states of Arizona and California.
- Due to state regulations, we are unable to ship wine to/within certain states. Please read our FAQ's About Wine for further information.
Peak Holiday Times
The floral and gift business experiences an increased volume of orders during major holiday periods, such as Halloween, Thanksgiving, Christmas, Valentine's Day, and Mother's Day. While we ordinarily can guarantee delivery on the exact date you choose for delivery, the high volume of orders we handle during major holidays prevents us from guaranteeing delivery during those weeks. During these times, we may ask you during checkout to select alternate delivery dates in the event we cannot meet your originally requested date. Please keep this in mind when placing all your holiday orders.
During holiday periods, please make sure to read the Important Delivery Information posted throughout the Web site.
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