Product Manager / Associate Product Manager
Location: Carle Place, NY
Position Type: Full-Time

Summary

This position within the 1-800-FLOWERS.COM organization provides a great entry into the merchandising and product development areas. It will also enable the right candidate the ability to learn the right skills to pursue additional career paths within the company in areas such as Planning, Website Merchandising and Sourcing. Management of key relationships within the organization such as planning, merchandising operations, fulfillment, marketing and Purchase Net will be required.

Position Overview

To work with the Business / Product Manager on the development of new Martha Stewart products those support the Martha Stewart for 1-800-Flowers.com brand strategy. This position interacts with all levels of the organization and requires excellent communication and presentation skills. In addition, the ability to juggle multiple priorities, manage projects, great attention to detail, excellent analytical skills, strong computer skills (Excel, Word, PowerPoint, Microsoft project), driving the development process focusing on revenue generation, gross margin management and achievement of EBITDA targets will be required. This candidate must also possess the ability to prioritize their workload on a daily basis. Creativity in thought process is a must. Responsibilities include but are not limited to:

• Execution of strategies to execute sales and gross margin plans for the category that meet weekly, monthly, quarterly and annual requirements set forth by the company.
• New Product development:
  • Work with 1-800-FLOWERS.COM and Martha Stewart product development teams to take concepts to commercialization.
  • Drive the process end to end
    • Work closely with floral and hard good purchasing team to commercialize products
    • Work closely with planning to develop merchandising plans to maximize profits.
• Product Management
  • Development of Quarterly Product Presentation
    • Concept Meeting
    • Product Presentation
    • Marketing Turnover (creative, direct marketing etc.)
  • Work with marketing on development of marketing plans on Martha Stewart line.
  • Maximize revenue and profit between all categories by continuously rationalizing marginal performers and identification of products and marketing strategies to replace revenue
  • Package development ? working with vendor relations and purchase net on the actual presentation of the final product and maintaining packaging improvements and upgrades
  • Work closely with quality control to ensure all products meet 1800 flowers world class quality parameters
  • Develop product specs based on winning, new product concepts to guide Purchase Net, Vendor Relations and BloomNet and hold them accountable for procurement, fulfillment and coverage targets.
  • Collaborate with Marketing Operations / planning in development of demand forecasts, launch and post launch inventory to support sales plans. Guide Merchandising Operations in refining forecasts on a weekly / monthly / quarterly basis based on trends. Approve final reforecast.
  • Pricing optimization through testing and analysis
  • Development of monthly training plan for gift advisors on top products each month
  • Coordinate Merchandising operations functions, QA , and vendor relations to leverage supply chain for product development and profitable buying
  • Support PR and Internet Marketing to further develop 1-800-FLOWERS.COM brand
  • Coordinate sample needs for Quarterly Product Presentations, Quarterly Photo Shoots, Re-Shoots, Direct Marketing needs, Investor Presentations, etc. Manage the process.
• Website Merchandising
  • Maximize profit and revenue return on website real estate
  • Maximize results of feature positioning through monthly re-merch process on welcome and individual channels through the use of best sellers and key items
  • Proof all images, copy and pricing on the website ? test functionality on a regular basis ? e.g. delivery calendar etc.
  • Analyze metrics and report on performance ? utilization of all appropriate tools, core metrics etc., and make decisions / recommendations based on the data
  • Coordinate feature placement with Merchandising ops to ensure inventory is sufficient to support the placement
  • Maximize key collections to feature best sellers to drive revenue and gross margin dollars
  • Monitor SKU performance and category performance on the website, with constant evaluation of SKU count
  • Constantly review competition

Qualifications

• A minimum of 5 years experience with a national branded retailer, on-line merchandising a strong plus.
• 4 year college degree preferably in economics, finance, marketing or supply chain management ? MBA preferred
• Strong quantitative skills required. Ability to develop plans, capture data, analyze data, summarize findings and implement initiatives
• Proven track record in maximizing revenue, gross margin and EBITDA.
• Strong written and verbal communications required. Ability to present analysis to various audiences (detailed and executive summaries)
• Ability to explore highly creative concepts and have keen consumer intuition
• Detail oriented, highly organized and ability to solve problems with confidence
• Ability to work in a fast paced, highly collaborative environment, multi task and participate in team based planning process.
• Experience with a multi-channel, internet business a plus
• High level of proficiency in Excel, Word and PowerPoint. Experience in a database a plus.

To Apply: Send your Cover Letter and Resume, including salary history, to:
Human Resources at
One Old Country Road
Suite 500
Carle Place, NY 11514
E-Mail: careers@1800flowers.com

Only Qualified Applicants Will Be Contacted.

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Product Manager
Location: Carle Place, NY
Position Type: Full-Time

Summary

To develop a product that will support strategy to maximize the business from a revenue and margin perspective. Responsible for all product development initiatives in the non-floral area. Develop products and categories based on department objectives and in line with corporate initiatives and strategies.

Responsibilities

• Development of new businesses/categories
• Work with Business Manager to develop assortment/SKU plan on a quarterly schedule including the sourcing and development of new product, price negotiations, establishment of retails and committing to quantities as required.
• Oversee and coordinate samples needed for Quarterly Product Presentations, Direct Marketing needs, Investor Presentations and work with Creative Services as required
• Understand the Competitive Market place and attend Trade Fairs to source new products/vendors to identify trends in category.

Qualifications

• 5+ years buying/merchandise experience within retail environment.
• Experience in the Food/ Gifts Basket Industry is preferred.
• Excellent oral/ written communication skills.
• Understanding of market as it relates to merchandising
• Understanding of specific product category through work experience.

To Apply: Send your Cover Letter and Resume, including salary history, to:
Human Resources at
One Old Country Road
Suite 500
Carle Place, NY 11514
E-Mail: careers@1800flowers.com

Only Qualified Applicants Will Be Contacted.

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Product Manager - Plant/Designer Floral
Location: Carle Place, NY
Position Type: Full-Time

Summary

The Product Manager - Plant/Designer Floral will develop and manage high appeal, differentiated, notable products specifically in our plant and designer floral categories, focusing on signature products that support the 1-800-FLOWERS.COM brand strategy as well as working to drive the product development process end to end focusing on driving revenue, achieving gross margin and EBITDA targets and maximization of profit and revenue return through Web site merchandising.

Responsibilities

• Joint responsibility with Merchandising Operations to achieve gross margin and EBITDA targets for the 1-800-FLOWERS.COM brand.
• New Product development:
  • Shop the market — attend trade fairs, evaluate the competition and understand where the trends are in product, style and color, specifically to the plant and floral businesses
  • Focus on "New to the world" products — showing cutting edge style, innovation — in plants and designer floral areas
  • Drive the process end to end
    • Opportunity Identification
    • Opportunity screening and sizing
    • Development of business case
      • Revenue
      • Gross Margin
      • EBITDA
• Market Research
  • Pilot testing, etc. to determine feasibility
  • Development and implementation of launch plans for new items
  • Post launch performance analysis and refinements
• Product Management
  • Seamless working relationship and joint accountability with Merchandising operations to optimize demand forecast and fulfillment of demand as well as reducing wastage in the plant and designer floral category
  • Maximize revenue and profit between all categories and within the good, better, best strategy by continuously rationalizing marginal performers and identification of products and marketing strategies to replace revenue
  • Drive higher margins through the utilization of purchase net for sourcing and procurement of goods — containers, plant material and floral.
  • Package development — working with marketing ops on the actual presentation of the gift in both plant and designer floral
  • Bring to life the positioning of "Your Florist of Choice"
  • Develop product specs based on winning, new product concepts to guide PurchaseNet, Vendor Relations and BloomNet and hold them accountable for procurement, fulfillment and coverage targets.
  • Collaborate with Marketing Operations / planning in development of demand forecasts, launch and post launch inventory to support sales plans. Guide Merchandising Operations in refining forecasts on a weekly / monthly / quarterly basis based on trends. Approve final reforecast.
  • Pricing optimization through testing and analysis
  • Monthly training plan for gift advisors on top 10's each month
• Website Merchandising
  • Maximize profit and revenue return on Web site real estate
  • Maximize results of feature positioning through monthly re-merch process on welcome and individual channels through the use of best sellers and key items
  • Analyze metrics and report on performance — utilization of all appropriate tools, CoreMetrics etc., and make decisions / recommendations based on the data
  • Coordinate feature placement with Merchandising Ops to ensure inventory is sufficient to support the placement
  • Maximize key collections to feature best sellers to drive revenue and gross margin dollars
  • Monitor SKU performance and category performance on the Web site. Continue to update product placements to optimize performance.
  • Constantly review competition

Qualifications

• 7+ years of demonstrated product development/buying, product management and brand building success.
• Bachelor's degree in horticulture or the equivalent in related experience.
• Excellent knowledge of fresh flower varieties, blooming plants as well as foliage plants.
• Strong quantitative skills required. Ability to develop plans, capture data, analyze data, summarize findings and implement initiatives.
• Proven track record in maximizing revenue, gross margin and EBITDA.
• Strong written and verbal communications required. Ability to present analysis to various audiences (detailed and executive summaries)
• Detail-oriented, highly organized and ability to solve problems with confidence
• Ability to work in a fast paced, highly collaborative environment, multi task and participate in team based planning process.
• High level of proficiency in Excel, Word and PowerPoint. Experience in a database a plus.

To Apply: Send your Cover Letter and Resume, including salary history, to:
Human Resources at
One Old Country Road
Suite 500
Carle Place, NY 11514
E-Mail: careers@1800flowers.com

Only Qualified Applicants Will Be Contacted.

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Business Development Manager
Location: Carle Place, NY
Position Type: Full-Time

Summary

Connect 7 - a division of 1-800-FLOWERS.COM provides video production services to a variety of corporate and broadcast clients, as well as to other 1-800-FLOWERS.COM Divisions. Connect 7's mission is to help clients connect with the audiences that matter to them - both internal and external - using video communications.

Responsibilities

Manage, develop and coordinate of a networking and sales program directed toward Fortune 1000 and 500 companies. Manages and develops marketing programs and materials such as advertising, events, trades, and other promotions.

• Ability to craft complex product and service offerings
• Meet and exceed revenue targets
• Develop a process for accurate sales forecasting
• Develop a marketing plan for the fiscal year
• Develop a marketing budget to support the growth of Connect 7
• Develop a database for new and existing business contacts
• Develop a PR program to position Connect 7 into the business mainstream
• Ability to develop strong relationships
• Strong presentation skills
• Ability to work on cost estimating and bid forms (AICP preferable)

Qualifications

Minimum of 5 to 7 years of new business and sales experience, preferably in the area of video and film production. New account creation and B-to-B sales experience is an absolute requirement. The candidate must demonstrate a proven track record for generating new business leads, along with annual sales in excess of $1 million.

BS/BA Degree with 3 to 5 years of sales experience; additional marketing experience a plus.

To Apply: Send your Cover Letter and Resume, including salary history, to:
Human Resources at
One Old Country Road
Suite 500
Carle Place, NY 11514
E-Mail: careers@1800flowers.com

Only Qualified Applicants Will Be Contacted.

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BloomNet Customer Support Remote Manager
Location: Carle Place, NY
Position Type: Full-Time

Summary

Manage and develop a team of up to 30 remote Customer Service Specialists to positively impact productivity, quality and staff retention.

Responsibilities

• Evaluates, prepares and conducts performance appraisals monthly and annual.
• Discusses and implements performance improvement plans as needed.
• Through the use of Webex , Chat and on site visits manages activities, answers associate's questions, and handles escalated calls.
• Identifies training opportunities and provides feedback to the Training Coordinator.
• Monitors Inbound and Outbound Customer Satisfaction calls, queue activity, e-mail and chat transactions, and discusses feedback with team members on a daily basis.
• Identifies individual and team performance opportunities and structures/administers contests to promote teamwork and positively impact performance metrics.
• Maintains employee files for assigned team. Documents to include attendance records, performance reviews, etc.
• Audits team members' timecards on a daily basis. Submit any corrections to Payroll Coordinator.
• Prepares and administers disciplinary documentation (verbal and written) and collaborates with HR Generalist when necessary.
• Conduct Monthly Team Meetings
• Serve as a mentor through actions, attitude and appearance to develop team members and facilitate growth within the Service Center and the Company.
• Collect and interpret data reports to produce BloomNet Customer Support Key Metrics.
• Performs projects and other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• College Degree preferred
• 3-5 years leadership experience (in a call center environment preferred)
• Ability to work remotely
• Meets hardware and software PC and telecommunications requirements
• Ability to travel
• Strong written and verbal communication skills
• Excellent interpersonal skills.
• Proficient in Microsoft Office; WORD, Excel
• Strong organizational skills
• Demonstrated Time Management skills
• Detail oriented
• Ability to work independently and collaboratively
• Ability to handle multiple tasks simultaneously
• Ability to mentor, train and motivate others
• Familiar with basic call handling and routing technology preferred
• Ability to remain level-headed in a high-pressured environment
• Excellent problem-solving skills

To Apply: Send your Cover Letter and Resume, including salary history, to:
Human Resources at
One Old Country Road
Suite 500
Carle Place, NY 11514
E-Mail: jobsearch@bloomnet.net

Only Qualified Applicants Will Be Contacted.

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BloomNet Customer Service Associate
Location: Carle Place, NY
Position Type: Full-Time

Summary

The BloomNet Customer Support Associate is responsible for effectively processing high level, complex BloomNet network member service issues while providing world class Bloomlink technical support. Associates will handle product issues via the telephone, email or interactive chat sessions for BloomNet and BloomNet Products.

Responsibilities

• Answer incoming calls, provide quality customer service while using ACT & Atlas for entering florist data completely and accurately for customer account information.
• Assist Market Area Consultants(sales associates) as needed by phone, email, and fax.
• Monitor Fulfillment Exception Queues & other department queues as required.
• Fulfill assigned tasks and complete all relevant administration documentation (faxing, phone calls, dissemination of daily reports, etc) using prescribed guidelines.
• Process and complete all new member applications accurately, efficiently, and timely.
• Research and place Commitment to Coverage orders and place outbound calls to customers and florists as required.
• Maintain a professional demeanor when handling complaints and inquiries.
• Resolve solutions in the best interest of both florist and company.
• Installation and configuration of software.

Qualifications

• Minimum, one year customer service related experience, and knowledge in PC hardware, software or related fields a plus.
• Working knowledge of Windows and Microsoft office (Excel, Outlook, Word).
• Demonstrated problem solving abilities, strong telephone skills, excellent interpersonal skills, flexible, attention to detail, keyboard skills, and a working knowledge of the Internet.
• Familiarity of installing and configuring hardware.
• Available to work a minimum of one weekend shift.
• Full and part time positions available.
• Maintain a professional demeanor when handling complaints and inquiries.
• Fluency in Spanish and English a plus.

To Apply: Send your Cover Letter and Resume, including salary history, to:
Human Resources at
One Old Country Road
Suite 500
Carle Place, NY 11514
E-Mail: jobsearch@bloomnet.net

Only Qualified Applicants Will Be Contacted.

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BloomNet Customer Support Remote Associate (Bi-Lingual Preferred) ? At home Agent
Reports to: Manager BloomNet Customer Service

Summary

The BloomNet Customer Support Remote Associate is responsible for effectively responding to BloomNet florists assisting them with their high level complex service issues. Service requests are received via the telephone, email or interactive chat sessions. He/She will handle executive level inquiries and work with corporate customers regarding account issues.

Duties and Responsibilities

• Answer incoming calls; provide quality customer service while using ACT & Atlas for entering florist data completely and accurately for customer account information.
• Assist Market Area Consultants (sales associates) as needed by phone, email and fax.
• Monitor Fulfillment Exception Queues & other department queues as required.
• Fulfill assigned tasks and complete all relevant administration documentation (faxing, phone calls, dissemination of daily reports, etc) using prescribed guidelines.
• Research and place Commitment to Coverage orders and place outbound calls to customers and florists as required.
• Possesses intimate knowledge of the florist needs and suggest improvements to management.
• Maintain empathy for the florist?s situation providing world class service while cultivating and developing high level in-depth relationships.
• Maintain a professional demeanor when handling complaints and inquiries.
• Resolve solutions in the best interest of both florist and company.
• Proactively monitor systems and networks to ensure systems remain available and that service level targets are met or exceeded
• Take ownership for incident and problem management and ensure all escalated problems are resolved
• Perform such other duties as may occur as instructed by management.
• Adhere to the company?s processes and guidelines

Qualifications

The requirements listed below represent the minimum knowledge, skill and/or ability required, to perform job function:
All positions are remote/at home agents.

• No active disciplinary notices on file.
• Full time position available.
• Fluency in Spanish and English a plus
• Minimum two years customer service related experience and knowledge in PC hardware, software or related fields a plus.
• Ability to liaise and work successfully with customers at all levels.
• Working knowledge of Windows and Microsoft office (Excel, Outlook, and Word).
• Demonstrated problem solving abilities, strong telephone skills, excellent interpersonal skills, flexible, attention to detail, keyboard skills, and a working knowledge of the Internet
• Ability to nurture a positive image of company, and adhere to the companies? standards, guidelines, and culture.
• Ability to multi-task
• Must be self motivated and able to work unsupervised possibly at night and on weekends.
• Ability to remain level-headed in a high-pressured environment.
• Excellent problem-solving/analytical skills.
• Must work mandated peak holidays
• Available to work a minimum of one weekend shift
• Salary range based on experience $9.50 - $12.50

To Apply: Send your Cover Letter and Resume to:
Human Resources at
One Old Country Road
Suite 500
Carle Place, NY 11514
E-Mail: jobsearch@bloomnet.net

Only Qualified Applicants Will Be Contacted.

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Customer BloomNet Account Manager
Location: Carle Place, NY
Position Type: Full-Time
Status: Exempt
Immediate Supervisor: Director BloomNet Customer Support

Primary Purpose and Function

In accordance with the established mission, policies and procedures of BloomNet/1-800-FLOWERS.COM and/or specific instructions from the Director BloomNet Customer Support the Account Manager is responsible for the management, development and coordination of BloomNet "Premier" member florists. Revenue Projections must be met in accordance with the budgets set for the fiscal year.

Duties and Responsibilities

Responsible for the management, development and coordination of relationship and required revenue driven performance metrics in accordance with the distinction of a Premier BloomNet member. Develops relationship, marketing objectives, and evaluates performance metrics to assigned member base. Manages and develops marketing programs and materials such as advertising, event support and online promotions for approximately 350 members. Must support budget attainment and consistent revenue development. Responsible for meeting outbound phone metrics on a daily basis. Meet and exceed revenue targets for product purchases and order allocation.

• Ability to present direct and indirect benefits within all areas of Premier Florist membership via telesales model.
• Responsible for managing entire scope of business relationship including all administrative, revenue driven objectives and retention.
• Effectively communicate performance metrics managing out deficiencies.
• Provides support to members to target and exceed results driven metrics during holiday and non-holiday times.
• Incorporate all new incentive programs into your premier shops.
• Manages core and seasonal product inventory including loyalty programs.
• Works closely with Market Area Consultant and Regional Vice President to collectively achieve desired revenue results, technology and hard good sales in conjunction with meeting and exceeding customer service expectations.
• Outbound calls will be measured to support relationship building metrics
• Responsible for tracking all customer information within every account via contact management tool
• Exhibits those actions of a leader with minimal supervision
• Review reports and customer analysis to develop a full understanding of the wire service business
• Follow up on all leads and culminate new membership opportunities.
• Manages florist relationships through all phases of the membership
• Customer Focused and results driven

Qualifications

BS/BA Degree preferred. Must have a minimum of 3 years Account Management, Sales or Business Development Candidate should possess strong people skills and strong customer focus. In addition, they should have strong business knowledge and the ability to develop business plans and strategies. Must have mastered utilization of entire MS Office application

Scheduling Requirements

Minimum 45 hour work week. M-F 9-6pm. Additional hours including weekends required during peak seasons. Travel required.

To Apply: Send your Cover Letter and Resume, including salary history, to:
Human Resources at
One Old Country Road
Suite 500
Carle Place, NY 11514
E-Mail: jobsearch@bloomnet.net

Only Qualified Applicants Will Be Contacted.

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Instructional Designer / Developer, Service Center
Location: Carle Place, NY
Position Type: Full-Time

Summary

It is an exciting time to be a part of the 1-800-FLOWERS.COM team! As a virtual (work from home) instructional designer and developer, you will be an integral part of helping our customers connect to the important people in their lives by helping grow our customer-facing training programs. Collaborate with a team including designers, project managers, and subject matter experts to manage multiple end-to-end process for the training development lifecycle. You must have ability to work quickly in a fast-changing environment and an excellent grasp of innovative adult learning techniques.

Responsibilities

• Assist with needs-analysis and timeline/resource estimations.
• Ability/Experience in correctly estimating design request timelines and delivering on those estimates.
• Secure appropriate resources, execute tasks, and regularly communicate programs status.
• Maintain awareness of the project budget and understand the impacts that decisions may have on budget, time line, and organizational initiatives.
• Design, develop, deliver, validate, and modify programs and tools that increase job knowledge, develop skills, and influence behavior and communication including but not limited to:
  
  • Instructor led, web based, e-learning and blended courses
  • Learning programs, course activities, exercises, simulations
  • Job-aids and real time, online communications
  • Train-the-trainer programs and leader?s guides
  • Assessment strategies to evaluate learning results and measure business impact
• Monitor feedback on courses and partner with stakeholders to make improvements.
• Keep current in training methodologies and technology developments and work to incorporate best practices.

Qualifications

• Bachelor degree OR equivalent combination of education and/or experience.
• A minimum of 2 years experience in all phases of instructional design, curriculum design/development/delivery with either instructor lead or e-learning projects.
• Proficiency in MS Office suite application.
• Knowledge of the following; Snag-it, Corel Paint Shop, Adobe Acrobat, FrontPage/HTML and Flash are preferred.
• Prior e-Learning development and Call Center Experience a plus.
• Strong interpersonal and communication skills, including face-to-face, email and telephone.
• Proven ability to quickly learn software systems and development of training programs.
• Detail-oriented, organized, flexible and reliable. Ability to manage multiple projects simultaneously.

To Apply: Send your Cover Letter and Resume, including salary history, to:
Human Resources at
One Old Country Road
Suite 500
Carle Place, NY 11514
E-Mail: careers@1800flowers.com

Only Qualified Applicants Will Be Contacted.

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Key Account Manager, Business Gifts Services
Location: Carle Place, NY
Position Type: Full-Time

Summary

Account Manager of Business Gift Services is responsible for the management, development and coordination of B2B business within existing corporate partners, as well as development of new business.

Responsibilities

• Meet and exceed B2B revenue targets across all brands by month.
• Incorporate all sales programs into existing accounts and new partners to drive profitable revenue streams.
• Responsible for tracking all customer information.
• Follow call campaigns to support company major and minor holiday sales.
• Follow up on all leads and close new business.
• Manages client relationships through all phases of the sales cycle.

Qualifications

BS/BA degree with a minimum of 3-5 years sales or business development experience. Candidate should possess strong people skills and strong customer focus. Must have MS Office suite.

To Apply: Send your Cover Letter and Resume, including salary history, to:
Resources at
One Old Country Road
Suite 500
Carle Place, NY 11514
E-Mail: careers@1800flowers.com

Only Qualified Applicants Will Be Contacted.

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Inventory Cost Accountant
Location: Carle Place, NY
Position Type: Full-Time

Summary

We are looking for an experienced Inventory Cost Accountant to join our organization.

Responsibilities

• Reconciliation of monthly inventory values from ERP system
• Inventory valuation and movement analysis
• Obsolescence tracking and valuation analysis
• Purchase Price variance analysis
• Bill of Materials analysis and reconciliation
• Month-end accruals and Journal Entries (Shipping/Purchases)
• Various inventory/COGS analysis (In-bound/Out-bound freight, purchases, fulfillment cost)
• Gross Margin Analysis by SKU/Category

Merchandising/Purchasing Responsibilities

• Sales & Gross Margin Reporting - Weekly/Monthly
• Component Inventory Tracking
• Forecasting/Planning Analysis by SKU/Category

Qualifications

• Bachelor?s Degree in Accounting.
• 5-7 years experience as an inventory cost account.
• Oracle A+

To Apply: Send your Cover Letter and Resume, including salary history, to:
Resources at
One Old Country Road
Suite 500
Carle Place, NY 11514
E-Mail: careers@1800flowers.com

Only Qualified Applicants Will Be Contacted.

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Customer Service - Temporary Work from Home Opportunity

Summary

1-800-FLOWERS.COM's customer contact center, recent winner of the global call center of the year award, is currently recruiting agents for it?s Work from Home Customer Service team. This team provides professional, courteous, responsive and accurate service to our customers from the comfort and convenience of their home office. The 1-800-FLOWERS.COM?s customer contact center handles sales and service calls for several brands including, Cheryl & Company, purveyor of Gourmet Cookies, The Popcorn Factory, Fannie May Chocolates and, of course, floral leader 1-800-FLOWERS.COM.

Sales and Service Specialists serve as the first contact customers have with the company and will be responsible for the effective and efficient handling of customer needs. The Sales and Service Specialists will be completing transactions in real time, working simultaneously with multiple software applications; consistently following up on promises and commitments on a timely basis; appropriately identifying and escalating unresolved issues.

Qualifications

Successful candidates will meet the following qualifications:

• Must be a resident and live in the following states Florida, New Mexico, New York, Ohio, Oklahoma, Texas, and Virginia.
• Highly PC literate and have their own PC with a reliable high-speed Internet connection
• Ability to type 35 words per minute is essential
• Prior call center experience strongly preferred
• Applicants must be 18 years of age or older and have a high school diploma or GED to apply
• Strong written and verbal communication skills required. Fundamental math skills required
• Strong sales skills
• Highly motivated and Dependable

Scheduling Requirement

The nature of the 1-800-FLOWERS.COM workload is dependent upon the number of customers that are placing orders. We are seeking individuals who are able to work flexible Full Time schedules.

Rate of Pay

We offer a competitive hourly rate plus a generous bonus paid at the end of the temporary assignment.

Hardware, Software, Workstation Specifications: Minimum Requirements

• Internet Connection: Cable or DSL provider (No Wireless or Satellite)
  • Minimum up load speed: 500 kbps
  • Minimum down load speed: 1.5 mbps
• Computer Hardware:
  • 1.8 GHZ Processor (minimum of a Pentium 4 processor or equivalent processor)
  • 1GB of RAM
  • Sound card with speakers
  • 17" Flat Panel Display recommended (capable of 1280 x 1024), 15" minimum
• Dedicated land line telephone service with a corded telephone with headset capability and no features such as call waiting, forwarding, etc. Must be a corded traditional telephone. No cordless, cellular/wireless, or VoIP (e.g., Optimum Voice, Vonage, AT&T, Call Vantage).
• Computer Software:
  • Windows XP or Vista Operating system
  • Internet Explorer 6.0 SP2 or better.
  • Microsoft Office, including Microsoft Word and Excel WinZip, Adobe Acrobat reader. - Free download available on the Web
  • Antivirus Software: Valid software with current and updated virus definitions.
  • AIM: Free download available at http://www.aim.com
  • A personal email account with a professional user name.
• Office Furniture: A sturdy desk and a comfortable sturdy chair at a comfortable height with adequate back support. (5 legged chair highly recommended)
• Battery Backup: UPS/Battery Power Supply including surge
• Your workstation must be in a private, quiet area away from others in your residence and background noise.

How to Apply

We have completed our seasonal hiring at this time. However, if you meet the criteria above and would be interested in being contacted for future opportunities, please forward your name, your state of residence, your email address and your contact phone number to careers@1800flowers.com.

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